Privacy policy

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Patoma Floor Cleaning, LLC ("Patoma," "we," "us," or "our") operates the website patomafloors.com (the "Site") and provides residential and commercial floor cleaning services in Antioch, Brentwood, Oakley, Pittsburg, Bay Point, and surrounding areas of Contra Costa County, California. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By using the Site or requesting our services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information you provide to us. When you request a quote, book a service, fill out a form, or otherwise contact us, we may collect:

  • Name, email address, and phone number

  • Service address and property details (number of rooms, flooring types, condition, and cleaning needs)

  • Billing address and payment information

  • Any other information you choose to include in messages, forms, or communications with us

Photos and images. In the course of providing services, we may capture before-and-after photographs or video of the areas we clean. These may be used for quality control, record-keeping, and marketing as described in the terms attached to your quote or invoice. We do not intentionally capture identifying personal details in these images, and you may ask us not to use images of your property in marketing.

Payment information. Payments are processed by our third-party billing and payment providers (including Jobber and its integrated payment processor). Full payment card numbers are handled by those processors and are not stored on our own systems.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect:

  • IP address, browser type, device type, and operating system

  • Pages viewed, links clicked, and time spent on the Site

  • The website that referred you and your general location (city/region level)

This information is collected through cookies and similar technologies. See "Cookies and Tracking" below.

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide quotes

  • Schedule, perform, and follow up on cleaning services

  • Process payments and maintain billing records

  • Send service confirmations, reminders, and, where permitted, review requests and promotional messages

  • Operate, maintain, and improve the Site

  • Keep records for tax, accounting, and legal purposes

  • Protect against fraud and enforce our terms

We do not use automated decision-making that produces legal or similarly significant effects.

How We Share Your Information

We share personal information only as needed to run the business:

  • Service providers. We use third-party platforms to operate, including Jobber (scheduling, quoting, invoicing, and payments), QuickBooks Online (accounting), Framer (website hosting), and any analytics or messaging providers we may use. These providers process information on our behalf.

  • Legal and safety. We may disclose information when required by law, subpoena, or legal process, or to protect our rights, property, or safety and that of others.

  • Business transfers. If the business is sold or merged, customer information may be transferred as part of that transaction.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising as those terms are defined under California law.

Cookies and Tracking

The Site uses cookies and similar technologies. These include cookies that are necessary for the Site to function and, if enabled, analytics cookies that help us understand how visitors use the Site. You can control cookies through your browser settings; disabling some cookies may affect how the Site works. We do not currently respond to browser "Do Not Track" signals.

Your California Privacy Rights

Depending on our size and data practices, some California privacy laws may not strictly apply to a small local business like ours. Regardless, we aim to honor the following rights for California residents:

  • Right to know / access the categories and specific pieces of personal information we have collected about you

  • Right to delete personal information we have collected, subject to legal exceptions

  • Right to correct inaccurate personal information

  • Right to opt out of the sale or sharing of personal information (note: we do not sell or share it)

  • Right to limit the use of sensitive personal information (we do not use sensitive personal information beyond what is necessary to provide our services)

  • Right to non-discrimination for exercising any of these rights

Shine the Light. Under California Civil Code § 1798.83, California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing.

To exercise any of these rights, contact us using the information below. We may need to verify your identity before responding.

Data Retention

We keep personal information only as long as needed to provide services, maintain business and tax records, resolve disputes, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We take reasonable measures to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Site and our services are directed to adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the "Effective Date" above will be updated. Your continued use of the Site after changes are posted means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Patoma Floor Cleaning, LLC Email: hello@patomafloors.com Antioch, California